Payment & Shipping

Payment

Send your request to us, after confirmation, we will inform you the TOTAL amount to pay (including shipping cost and imports duties).
You need to sign up and account and log in to make the payment. https://topigeon.com/console/login.asp
Log in > Payment System > Purchase > Fill Invoice Information (in Remarks you have to insert invoice number)
Fill credit card form (VISA/MASTERCARD/JCB). After that send the Order Number and Order Amount, given by bank, vía e-mail or website to us.
We work with Cathay United Bank (one of the largest commercial banks in Taiwan), a subsidiary of the public company CATHAY FINANCIAL HOLDINGS CO. LTD. (TWSE: 2882).

After receive the payment, order will be processed within 48 hours.
Weekend orders will be processed the next two business day.
We will notify you of the expected delivery date.
For small package we work with Carrier Express company, such as FedEx or DHL.
Depending upon your location, usually take 3-7 business days.
Oversized shipments will incur additional costs; you will be contacted prior to shipping for approval.
We cannot guarantee Carrier transit times.
Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to you.
We do not ship to countries that have an existing TOPigeon Agent.
In the unlikely event that an item has been placed on backorder or discontinued, we will do our best to try and find one (or provide a satisfactory substitue item) for you as quickly as possible.
We do not ship COD orders.